ACCUPLACER Student Q&A

Account Setup

Q: Do I need an ACCUPLACER account in order to test/register for a test?

No. Students do not need an ACCUPLACER account.  Your institution will create a student profile for you within ACCUPLACER.

Pre-Test

Q: How do I know if I will be proctored by a live proctor?

Your institution should inform you if you will be proctored by a live proctor.

Q: Where do I find my ACCUPLACER voucher number?

The voucher number can be found in the email you received from ACCUPLACER when it was created.  If you cannot find it, please contact your institution and they can assist.

Q: I never received a voucher number. Whom should I contact?

 If you do not have a voucher number, please contact your institution. They can either find it or create a new one for you.

Q: Am I allowed to use a calculator during my test?

No. Handheld calculators are NOT allowed. Students may only use the calculator that appears on the screen during the test. A calculator will only appear if a specific test question requires a calculator; it may not be available for every math question.

Q: I need special accommodations during my test. How do I get those approved?

You must work with your institution to get your accommodation approved, and once approved, your institution must add that accommodation to your student profile within the Examity system.

Q: How can I make sure my computer will work properly on test day?

Log in to your Examity account.  You can test your computer requirements via the My Profile dashboard.

Q: How long do I have to complete my test(s)? Is it timed?

Most tests are untimed; however, we advise you to contact your school if you are taking WritePlacer (essay test), to verify if that test is timed.

 

Q: How many tests will I be taking?

The number of tests a student is given varies. We advise you to ask your school about these test specifics before you begin your test session, so you can budget your time accordingly.

Q: Can I take my ATB test with Examity?

No, unfortunately you cannot. Federal guidelines dictate that ATB tests must be administered by a certified ATB proctor. If you would like to take an ATB exam, please contact your school to schedule with them directly.

Q: If I don’t have a picture ID, can I still test?

No, you cannot test. The picture ID is used to verify your identity.

Q: What browser do I need to use to test?

Google Chrome or Firefox.

Q: Can I use a Chromebook to take my test?

You can use a Chromebook if you are taking an automated proctored exam with Examity.  You must use a desktop or laptop if you are taking a live proctored exam with Examity.

Taking the Test

Q: How can I get help with technical problems during my exam?

Contact Examity Support via online chat, email (support@examity.com), or phone (855-392-6489, option 1) and they can assist.

Q: I forgot when I scheduled my test appointment. How can I find out when I scheduled my test appointment?

Log in to Examity and click on the Start Exam menu to see your scheduled appointment.

Q: Can I take the test on my cell phone?

No. You cannot use your mobile phone to take the test. 

 

Q: Is there a specific place where I need to take my test? Can I take it in a public library or at a coffee shop?

Tests cannot be taken in a public space like a public library or coffee shop where other people are around. You must take your test in a room that is free of people and distractions. Your workspace must be clear—i.e. you cannot have unauthorized items such as notes or reference materials on/around your desk.

Q: What items are considered unauthorized?

Except for electronic medical devices, all electronics capable of recording such as cell phones, smart watches, cameras are not permitted during testing.  In addition, assistive devices such as calculators and resources such as dictionaries, notebooks, reference guides/books, notes, are also prohibited from your testing area.

Q: What should I do if I have unauthorized items in my testing room?

Because these items must be placed in an area outside your testing room, we recommend placing them in a different room for the duration of your test.

Q: My living space is small, and I cannot be alone during testing, what should I do?

Please work with your institution to setup an accommodation within Examity so you can make arrangements to test in a non-standard location.

Q: I care for young children/elderly adults and cannot test in a secluded area, what should I do?

Please work with your institution to setup an accommodation within Examity so you can make arrangements to test with other individuals nearby.

Q: I’m getting a message when I try to start testing in Examity saying my Last Name is not the same as on my voucher. What do I do?

Contact your institution and request they create a new voucher so that your last name in ACCUPLACER matches the last name in your Examity profile.

Q: When will I get my scores?

In most cases, scores are available at the conclusion of testing.

Q: Do I have to alert my school that I completed my test?

No. The individual at the school who created your ACCUPLACER voucher will be notified when you have completed testing.

Q: During the test, I accidentally hit the Stop Sharing button and I am locked out of the test. What should I do?

When you see the Screen sharing has stopped message, click the Continue button.  When prompted, click Share to share your entire screen again.

Q: Do I need to complete my test(s) within one scheduled appointment?

Yes.

Q: Can I leave the room during my test to use the restroom or get food/water?

No. To ensure the integrity of your test results, you must remain in camera view at all times. If you need to use the bathroom, please do so before starting your test.

Examity Profile

Q: I’m having problems creating my Examity profile. How can I get help?

Contact Examity Support via online chat, email (support@examity.com), or phone (855-392-6489, option 1) and they can assist.

Q: I forgot when I scheduled my test appointment. How can I find out when I scheduled my test appointment?

Log in to Examity and click on the Start Exam menu to see your scheduled appointment.

Q: How do I reschedule my appointment?

Log in to Examity and use the Reschedule/Cancel menu option to change your appointment.

Q: I can’t test after all. How do I cancel and request a refund of the Examity fee?

If you paid for the testing appointment, contact Examity Support via online chat, email (placementrefund@examity.com), or phone (855-392-6489, option 1).  You will need to provide your name, email address, Exam ID, and Order Number from your receipt.

 

Q: Do I have to test at the time I selected, or can I begin testing once I’ve finished registering?

To ensure that support is available, you must test at your scheduled time. If you need to re-schedule, you can do that from within your Examity account.

Technical Issues

Q: I had problems starting my exam and when I tried again, the message said there was no exam scheduled. How do I get into my test?

Contact Examity Support via online chat, email (support@examity.com), or phone (855-392-6489, option 1) and they can assist.

Q: I am having webcam and/or audio issues, what should I do?

Contact Examity Support via online chat, email (support@examity.com), or phone (855-392-6489, option 1) and they can help troubleshoot your issue.

Examity, Inc.

© Examity, Inc.
153 Needham Street
Newton, MA 02464

Phone: 855-392-6489
Fax: 508-545-2595
Email: support@examity.com