ACCUPLACER Student Q&A

Account Setup

Q: Do I need an ACCUPLACER account in order to test/register for a test?

No. Students do not need an ACCUPLACER account.  Your institution will create a student profile for you within ACCUPLACER.

Pre-Test

Q: How do I know if I will be proctored by a live proctor?

Your institution should inform you if you will be proctored by a live proctor.

Q: Where do I find my ACCUPLACER voucher number?

The voucher number can be found in the email you received from ACCUPLACER when it was created.  If you cannot find it, please contact your institution and they can assist.

Q: I never received a voucher number. Whom should I contact?

 If you do not have a voucher number, please contact your institution. They can either find it or create a new one for you.

Q: Am I allowed to use a calculator during my test?

No. Handheld calculators are NOT allowed. Students may only use the calculator that appears on the screen during the test. A calculator will only appear if a specific test question requires a calculator; it may not be available for every math question.

Q: I need special accommodations during my test. How do I get those approved?

You must work with your institution to get your accommodation approved, and once approved, your institution must add that accommodation to your student profile within the Examity system.

Q: How can I make sure my computer will work properly on test day?

Log in to your Examity account and you can click “Systems Check” directly from the dashboard.

Q: How long do I have to complete my test(s)? Is it timed?

Most tests are untimed; however, we advise you to contact your school if you are taking WritePlacer (essay test), to verify if that test is timed.

 

Q: How many tests will I be taking?

The number of tests a student is given varies. We advise you to ask your school about these test specifics before you begin your test session, so you can budget your time accordingly.

Q: Can I take my ATB test with Examity?

No, unfortunately you cannot. Federal guidelines dictate that ATB tests must be administered by a certified ATB proctor. If you would like to take an ATB exam, please contact your school to schedule with them directly.

Q: If I don’t have a picture ID, can I still test?

No, you cannot test. The picture ID is used to verify your identity.

Q: What browser do I need to use to test?

Google Chrome is the only browser you can use.

Q: Can I use a Chromebook to take my test?

Yes, you can use a Chromebook to take your exam.  Tablets and mobile devices are not supported.

Taking the Test

Q: How can I get help with technical problems during my exam?

Contact Examity Support via online chat, email ([email protected]), or phone (855-392-6489, option 1) and they can assist.

Q: I forgot when I scheduled my test appointment. How can I find out when I scheduled my test appointment?

Once you log in to Examity dashboard, your exam will be located on the dashboard.

Q: Can I take the test on my cell phone?

No. You cannot use your mobile phone to take the test. 

 

Q: Is there a specific place where I need to take my test? Can I take it in a public library or at a coffee shop?

Tests cannot be taken in a public space like a public library or coffee shop where other people are around. You must take your test in a room that is free of people and distractions. Your workspace must be clear—i.e. you cannot have unauthorized items such as notes or reference materials on/around your desk.

Q: What items are considered unauthorized?

Except for electronic medical devices, all electronics capable of recording such as cell phones, smart watches, cameras are not permitted during testing.  In addition, assistive devices such as calculators and resources such as dictionaries, notebooks, reference guides/books, notes, are also prohibited from your testing area.

Q: What should I do if I have unauthorized items in my testing room?

Because these items must be placed in an area outside your testing room, we recommend placing them in a different room for the duration of your test.

Q: My living space is small, and I cannot be alone during testing, what should I do?

Please work with your institution to setup an accommodation within Examity so you can make arrangements to test in a non-standard location.

Q: I care for young children/elderly adults and cannot test in a secluded area, what should I do?

Please work with your institution to setup an accommodation within Examity so you can make arrangements to test with other individuals nearby.

Q: I'm getting an error message when I enter my voucher code to schedule an appointment. What do I do?

Contact your institution for assistance.  You can also download a list of voucher code errors here.

Q: When will I get my scores?

In most cases, scores are available at the conclusion of testing.

Q: Do I have to alert my school that I completed my test?

No. The individual at the school who created your ACCUPLACER voucher will be notified when you have completed testing.

Q: During the test, I accidentally hit the Stop Sharing button and I am locked out of the test. What should I do?

Please follow the instructions on your screen to reconnect.

Q: Do I need to complete my test(s) within one scheduled appointment?

Yes.

Q: Can I leave the room during my test to use the restroom or get food/water?

No. To ensure the integrity of your test results, you must remain in camera view at all times. If you need to use the bathroom, please do so before starting your test.

Examity Profile

Q: I’m having problems creating my Examity profile. How can I get help?

Contact Examity Support via online chat, email ([email protected]), or phone (855-392-6489, option 1) and they can assist.

Q: I forgot when I scheduled my test appointment. How can I find out when I scheduled my test appointment?

Once you log in to your Examity dashboard, your exam will be located there.

Q: How do I reschedule my appointment?

Log in to Examity and click “modify” to reschedule your existing appointment.

Q: I can’t test after all. How do I cancel and request a refund of the Examity fee?

If you paid for the testing appointment, please email [email protected] and include your name, email address, Exam ID and Order Number from your receipt.

 

Q: Do I have to test at the time I selected, or can I begin testing once I’ve finished registering?

To ensure that support is available, you must test at your scheduled time. If you need to re-schedule, you can do that from within your Examity account.

Technical Issues

Q: I had problems starting my exam and when I tried again, the message said there was no exam scheduled. How do I get into my test?

Contact Examity Support via online chat, email ([email protected]), or phone (855-392-6489, option 1) and they can assist.

Q: I am having webcam and/or audio issues, what should I do?

Contact Examity Support via online chat, email ([email protected]), or phone (855-392-6489, option 1) and they can help troubleshoot your issue.

© Examity, Inc. 
153 Needham Street
Newton, MA 02464

Phone: 855-392-6489
Fax: 508-545-2595
Email: [email protected]