All About Examity’s Proctors
We know that a live proctoring solution is only as good as its most valuable resource: it’s proctors. That’s why we’ve built a team of best-in-class professionals to provide a superior testing experience. Examity has the highest standards for quality proctoring, so let’s take a closer look at how we define it and the steps that we take to ensure it.
Quality proctoring starts with hiring the right people. Examity’s proctors go through a rigorous selection process, including multiple rounds of interviews and a comprehensive background check. They must hold a college degree, have completed online courses, maintain advanced technical skills, and possess strong communication skills.
Once hired, all proctors participate in an intense training program, which includes coursework on data management processes, privacy, security, customer service, Examity software, and test platforms. The training features several live simulations with senior staff, so that new hires can familiarize themselves with identifying, documenting, and escalating suspicious behavior while receiving real-time, on-the-job training. Proctors also receive comprehensive education on PII and anti-bias practices before they begin their work.
We constantly evaluate our proctors in these important areas to ensure the highest quality proctoring:
One of the most important factors in a successful proctoring session is clear communication. We make sure that all of our proctors are able to effectively communicate the exam rules, expectations, and instructions, so that test-takers can have a full understanding of what is expected of them during an exam session.
An integral part of our training program involves professionalism. We believe that when engaging with test-takers, it’s critical to develop a professional rapport. Our proctors only engage in conversation pertaining to the task at hand. This prevents misinterpretation and establishes a trusting environment.
For proctoring to be successful, there must be expertise in catching a wide variety of exam violations. Our proctors are among the most experienced in the industry, giving us an edge in violation detection. They are able to detect what is and what is not a violation, ensuring that test-takers are not penalized or unnecessarily interrupted. In addition, Examity continually re-trains our employees on new forms of suspicious behavior, so they will always be prepared.
With Examity, quality proctoring goes beyond just administering the exam. Our clients have the added benefit of proctors who are technically trained, so they can troubleshoot issues in real-time, instead of handing them off to a support team. This ensures minimal delays in resolving any difficulties and promotes a smooth test-taker experience.
Being consistent is the cornerstone of quality, because without it, the areas above would fail. It is absolutely essential that all of our proctors follow the same standards and practices, which we accomplish through our extensive training program. They communicate the same rules and expectations, guaranteeing a consistent experience.
Through discerning hiring, comprehensive training, and thorough evaluation in key areas, Examity can achieve a level of quality that rises above and beyond expectations. To learn more, please contact us 24/7/365 at firstname.lastname@example.org or via phone at 855-EXAMITY.